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Questions or comments?

We are always here to help!


People reach out to us on various Chocomellish subjects. Glance at the FAQs or drop us a message or question! All are welcome! Even those of @JimKroon, who keeps asking us how fast a colibri flies backwards: 14 kilometres per hour.


What is the best way to enjoy Chocomel?

You’re spoilt for choice! Chocomel can be enjoyed chilled but if you speak to our friends in the Netherlands, where the brand has been sold since 1932, they’d absolutely recommend you to drink it warmed up on a cold winter’s day. And it’s almost illegal to serve it warm without a delicious dollop of whipped cream right on top. Dare you not to try it!

What is Rainforest Alliance?

Chocomel proudly uses Rainforest Alliance-certified cocoa. The Rainforest Alliance is an international non-profit organisation working at the intersection of business, agriculture, and forests to make responsible business the new normal. They are building an alliance to protect forests, improve the livelihoods of farmers and forest communities, promote their human rights, and help them mitigate and adapt to the climate crisis.

How should I store Chocomel?

Chocomel is long-life milk so until you crack open the good stuff, you don’t actually need to store it chilled but as Chocomel connoisseurs we always recommend you to do so if you want to enjoy it at its chilled best, unless you drink it warm that is. 

Once you’ve opened the pack, you do need to treat Chocomel just like fresh milk and keep it in the fridge and finish it within 3 days…not that that’s difficult to do.

Is Chocomel veggie-friendly?

That’s right, you can enjoy Chocomel as part of a vegetarian diet.

Does Chocomel contain gluten?

No, Chocomel does not contain gluten.

Does Chocomel contain lactose?

Chocomel is a milk drink and therefore does contain lactose.

Is Chocomel halal?

Yes, Chocomel is halal-certified.

What should I do with my Chocomel empties? Are they recyclable?

Chocomel cans are fully recyclable. That’s because aluminium can be infinitely recycled and made again into new cans. Just pop the can into the recycling when empty to keep the cycle going! 

Our bottles (excluding cap and sleeve) are made from 100% recycled plastic and to help us keep that chain going, just remove the sleeve, pop on the cap and place into the recycling. The sleeves aren’t yet recyclable but they do play an important role in preventing waste by protecting the Chocomel inside from light so that it lasts for longer. 

Last but certainly not least, our 750 and 1 litre carton packs are made out of 88% plant-based materials and they’re fully recyclable. Just screw the lid back on when empty and put in the recycling.

I’ve seen that your carton packaging is made from 88% plant-based material. What on earth does that mean?

Okay, glad you asked! Plant-based material are any kind of materials that are made from natural, renewable resources – meaning they can be grown again. 

The Chocomel 1L carton uses paperboard made from wood from well-managed forests and other controlled sources. But it doesn’t stop there. Even the cap on our 1L carton is made from plant-based materials as it’s a special polymer (you can Google that one!) made from sugar cane.

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